Frequently Asked Questions
Have a question?? Try searching our FAQ
For product information or general inquiries please email us at [email protected]
5251 Westheimer Rd,
Houston, TX, 77056
Toll Free: 1(877) 210-9581
If you are a journalist covering issues such as environmental protection, climate change, entrepreneurship, or corporate social responsibility, and you are interested in finding out more about the terrapass business concept and the people behind the organization: [email protected]
If communicating action on climate change is an important part of your company’s marketing and sales strategy, contact us at [email protected] or (877) 210-9581.
Do you own or fly in private jets? Did you know that one hour in a Gulfstream GV burns about as much fuel as one year of driving? We can design a custom offset for your jet travel: contact [email protected] or (877) 210-9581.
Shipping costs & delivery times
We ship all orders from our offices in Houston, TX, within one week of the order being placed.
- All orders for offsets and additional collateral ship free by First Class Mail. Please note that no tracking information is available for First Class Mail deliveries.
U.S. Postal Service Priority Mail
- Priority mail shipments include delivery confirmation and generally arrive within 2-3 business days from when they are shipped.
USPS First Class Mail and USPS Priority Mail is available for offset purchases. We cannot be responsible for customs charges incurred by international purchases. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information.
What about the environmental cost of shipping all this stuff?
Whenever possible we reuse old boxes and packing materials to ship your packages. We also purchase boxes with post consumer waste content and all of our packing peanuts are biodegradable or are being reused.
We offset our shipping with offsets from the terrapass carbon offset portfolio. We estimate the emissions based on WRI protocols. For more information about this, or for information about carbon balanced shipping for your own company, please get in touch at [email protected].
terrapass return policy
If for any reason you are dissatisfied with your purchase, you may return it for a full refund or store credit within 30 days of purchase.