Customer service

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Frequently Asked Questions

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Contact us

For product information or general inquiries please email us at [email protected]


Mailing address:
5251 Westheimer Rd,
Suite 100,
Houston, TX, 77056


Toll Free: 1(877) 210-9581


Press inquiries

If you are a journalist covering issues such as environmental protection, climate change, entrepreneurship, or corporate social responsibility, and you are interested in finding out more about the terrapass business concept and the people behind the organization: [email protected]


Business inquiries

If communicating action on climate change is an important part of your company’s marketing and sales strategy, contact us at [email protected] or (877) 210-9581.


Private Aviation

Do you own or fly in private jets? Did you know that one hour in a Gulfstream GV burns about as much fuel as one year of driving? We can design a custom offset for your jet travel: contact [email protected] or (877) 210-9581.


Shipping Policies

Shipping costs & delivery times

We ship all orders from our offices in Houston, TX.


Free shipping

  • All orders for collateral ship free by First Class Mail. Please note that no tracking information is available for First Class Mail deliveries.