Shipping Policies

Shipping costs & delivery times

We ship most orders from our offices in San Francisco, within two business days of the order being placed.

• Free shipping
  • Orders over $100 ship free to the continental US, just select "Free shipping" from the shipping options menu. Please allow up to 7 business days for your items to arrive.
  • All orders for offsets only ship free by First Class Mail. Please note that no tracking information is available for First Class Mail deliveries.
• U.S. Postal Service Priority Mail
  • Priority mail shipments include delivery confirmation and generally arrive within 2-3 business days from when they are shipped.
  • Cost: $6 for orders under $100, $8.50 for orders over $100
• Expedited / UPS 2-day / overnight
  • We will ship expedited orders within 24 hours of the order being placed. The expedited shipping cost will be shown at checkout.
• UPS Ground
  • UPS ground shipping is charged at cost to us on all orders.
  • Estimated delivery times for UPS ground deliveries are shown in the map below.

Certain items are shipped separately by our distributor and may take an extra day or two.

International Orders

We offer a variety of international shipping options. First Class Mail is available for offset purchases. Items purchased from the TerraPass store should be shipped USPS Priority Mail or UPS. We cannot be responsible for customs charges incurred by international purchases. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information.

What about the environmental cost of shipping all this stuff?

Packaging

Whenever possible we reuse old boxes and packing materials to ship your packages. We also purchase boxes with post consumer waste content and all of our packing peanuts are biodegradable or are being reused.

Shipping

We offset our shipping with offsets from the TerraPass carbon offset portfolio. We estimate the emissions based on WRI protocols. For more information about this, or for information about carbon balanced shipping for your own company then please get in touch at info@terrapass.com.

Returns

If for any reason you are dissatisfied with your purchase, you may return it for a full refund or store credit within 30 days of purchase.

If the product is defective or you have been sent something in error, then TerraPass will cover the mailing charge and issue a return label. Please email support@terrapass.com before sending the item.

For all other returns, refunds will only be issued when the item has been received in our returns center. Please return the item in its original packaging, stating the order number and reason for return to:

TerraPass Returns Dept.
527 Howard Street, 4th Floor
San Francisco, CA 94105
USA

To expedite your refund, you may optionally also notify us of the return via email.

Contact us

Comments, ideas, feedback, concerns… all are welcome. Please get in touch anytime.

From within the US:

call toll free (877) 210-9581

Outside the US:

+1 415 692 3411

We are here Monday to Friday 8am until 6pm Pacific Time.

You can also email anytime at support@terrapass.com. We aim to respond to all emails and phonecalls within two hours (during working hours) and within 24 hours at all other times.