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Frequently Asked Questions

Have a question? Try searching our FAQ

Contact us

Press inquiries

If you are a journalist covering issues such as environmental protection, climate change, entrepreneurship, or corporate social responsibility, and you are interested in finding out more about the TerraPass business concept and the people behind the organization: pr@terrapass.com

Business inquiries

If communicating action on climate change is an important part of your company’s marketing and sales strategy, contact us at bd@terrapass.com

Carbon Management Services

For more information on getting funding for a carbon reduction project, please contact projects@terrapass.com

Private Aviation

Do you own or fly in private jets? Did you know that one hour in a Gulfstream GV burns about as much fuel as one year of driving? We can design a custom offset for your jet travel: contact aviation@terrapass.com or (973) 743-5374.

Shipping Policies

Shipping costs & delivery times

We ship all orders from our offices in San Francisco, within one week of the order being placed.

  • Free shipping
    • All orders for offsets and additional collateral ship free by First Class Mail. Please note that no tracking information is available for First Class Mail deliveries.
  • U.S. Postal Service Priority Mail
    • Priority mail shipments include delivery confirmation and generally arrive within 2-3 business days from when they are shipped.

International Orders

USPS First Class Mail and USPS Priority Mail is available for offset purchases. We cannot be responsible for customs charges incurred by international purchases. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information.

What about the environmental cost of shipping all this stuff?

  • Packaging

    Whenever possible we reuse old boxes and packing materials to ship your packages. We also purchase boxes with post consumer waste content and all of our packing peanuts are biodegradable or are being reused.

  • Shipping

    We offset our shipping with offsets from the TerraPass carbon offset portfolio. We estimate the emissions based on WRI protocols. For more information about this, or for information about carbon balanced shipping for your own company, please get in touch at support@terrapass.com.

TerraPass return policy

If for any reason you are dissatisfied with your purchase, you may return it for a full refund or store credit within 30 days of purchase.