TerraPass Customer Service

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• Frequently Asked Questions
• Contact Us
• Shipping Policies
• Return Policy

Frequently Asked Questions

Have a question? Try searching our FAQ

Contact us

Email

For product information or general inquiries: info@terrapass.com

Mailing address

TerraPass Inc.
527 Howard St., 4th Floor
San Francisco, CA 94105
USA

Phone

Toll Free: (877) 210-9581
Direct: (415) 692-3411
International: +1 415 692 3411

Press Inquiries

If you are a journalist covering issues such as environmental protection, climate change, entrepreneurship, or corporate social responsibility, and you are interested in finding out more about the TerraPass business concept and the people behind the organization: pr@terrapass.com

Business Inquiries

If communicating action on climate change is an important part of your company's marketing and sales strategy, contact us at bd@terrapass.com

Carbon Management Services

Click here for more information on getting funding for a carbon reduction project

Private Aviation

Do you own or fly in private jets? Did you know that one hour in a Gulfstream GV burns about as much fuel as one year of driving? We can design a custom offset for your jet travel: contact aviation@terrapass.com or (415) 692 3411 and press option 4.

Shipping Policies

Shipping costs & delivery times

We ship all orders from our offices in San Francisco, within two business days of the order being placed.

• Free shipping
  • All orders for offsets ship free by First Class Mail. Please note that no tracking information is available for First Class Mail deliveries. Additional collateral purchased are subject to additional shipping fees.
• U.S. Postal Service Priority Mail
  • Priority mail shipments include delivery confirmation and generally arrive within 2-3 business days from when they are shipped.
• Expedited / UPS 2-day / overnight
  • We will ship expedited orders within 24 hours of the order being placed. The expedited shipping cost will be shown at checkout.
• UPS Ground
  • UPS ground shipping is charged at cost to us on all orders.
  • Estimated delivery times for UPS ground deliveries are shown in the map below.

International Orders

We offer a variety of international shipping options. Exact shipping charges for international orders are calculated at checkout. USPS First Class Mail and USPS Priority Mail is available for offset purchases. We cannot be responsible for customs charges incurred by international purchases. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information.

What about the environmental cost of shipping all this stuff?

• Packaging
  Whenever possible we reuse old boxes and packing materials to ship your packages. We also purchase boxes with post consumer waste content and all of our packing peanuts are biodegradable or are being reused.
• Shipping
  We offset our shipping with offsets from the TerraPass carbon offset portfolio. We estimate the emissions based on WRI protocols. For more information about this, or for information about carbon balanced shipping for your own company, please get in touch at info@terrapass.com.

TerraPass return policy

If for any reason you are dissatisfied with your purchase, you may return it for a full refund or store credit within 30 days of purchase.