FAQ

Contact Us

Shipping Policies

Return Policy

FAQ

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Contact us

Email

For product information or general inquiries: info@terrapass.com

Mailing address

TerraPass Inc.
568 Howard St., 5th Floor
San Francisco, CA 94105
USA

Phone

Toll Free: (877) 210-9581
Direct: (415) 692-3411
International: +1 415 692 3411

Press Inquiries

If you are a journalist covering issues such as environmental protection, climate change, entrepreneurship, or corporate social responsibility, and you are interested in finding out more about the TerraPass business concept and the people behind the organization: pr@terrapass.com

Business Inquiries

If communicating action on climate change is an important part of your company's marketing and sales strategy, contact us at bd@terrapass.com

Private Aviation

Do you own or fly in private jets? Did you know that one hour in a Gulfstream GV burns about as much fuel as one year of driving? We can design a custom offset for your jet travel: contact aviation@terrapass.com or (877) 270-1122.

Shipping Policies

Shipping Costs

• Free shipping
  • Orders over $75 ship free to the continental US. Please select "Free ground shipping" from the shipping options menu.
  • All orders for offsets only ship free by First Class Mail. Please note that no tracking information is available for First Class Mail deliveries.
• UPS Ground
  • Store orders under $75 are shipped UPS Ground for a fixed per-order charge of $6.
• Expedited / UPS 2-day overnight
  • We will ship expedited orders within 24 hours of the order being placed. UPS 2-day overnight is charged at cost to us, plus a $2 handling charge. The expedited shipping cost will be shown at checkout,

When will I get my order?

We ship most orders from our offices in San Francisco, within two business days of the order being placed. Allow up to 7 days for First Class Mail. UPS Ground delivery times are shown on the map below:

 

International Orders

We offer a variety of international shipping options. First Class Mail is available for offset purchases. Items purchased from the TerraPass store should be shipped USPS Priority Mail or UPS. We cannot be responsible for customs charges incurred by international purchases. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information.

What about the environmental cost of shipping all this stuff?

• Packaging
  Whenever possible we reuse old boxes and packing materials to ship your packages. We also purchase boxes with post consumer waste content and all of our packing peanuts are biodegradable or are being reused.
• Shipping
  We offset our shipping with offsets from the TerraPass carbon offset portfolio. We estimate the emissions based on WRI protocols. For more information about this, or for information about carbon balanced shipping for your own company, please get in touch at info@terrapass.com
  

TerraPass return policy

If for any reason you are dissatisfied with your purchase, you may return it for a full refund or store credit within 30 days of purchase.

• If the productive is defective or you have been sent something in error, then TerraPass will cover the mailing charge and issue a return label. Please email support@terrapass.com before sending the item.
• For all other returns, refunds will only be issued when the item has been received in our returns center. Please return the item in its original packaging, stating the order number and reason for return to:

TerraPass Returns Dept.
568 Howard Street, Fifth Floor
San Francisco, CA 94105
USA

To expedite your refund, you may optionally also notify us of the return via email.